CRM
客户关系管理解决方案-CRM的理念.方法与软件资源
ISBN：9787501754397本书以崭新的视角和架构，向你全景式地展示了CRM的理念、方法和解决方案，即有宝利嘉在多年理论探索及顾问实践后对CRM的透彻理解，同时也汇集了国内15家优秀软件供应商对CRM的解决方案及成功实施案例，...
客户关系 管理 解决方案 CRM 的 理念 方法 与 软件 资源
中国CRM实战
ISBN：9787111104292信息化是现代化的突出标志，其核心 ...
构建面向CRM的数据挖掘应用
ISBN：9787115094261本书是一本非常经典的关于客户关系管理（ CRM）的书。全书共分为4个部分，第一 部分介绍客户关系管理领域遇到的实际问题，这一部分旨在使读者了解CAM的应用及CRM 与数据仓库、数...
文化、环境与CRM
ISBN：9787801104946...
The CRM Handbook
ISBN：9780201730623Praise for The CRM Handbook "Want to avoid being one of the estimated 70 percent of companies who h...
CRM at the Speed of Light, Third Edition: Essential Customer Strategies for the 21st Century
ISBN：9780072231731Updated to reflect the major changes in Customer Relationship Management (CRM) in the last few year...
CRM at the Speed of Light Third Edition Essential Customer Strategies for the 21 st Century
The Ultimate CRM Handbook
ISBN：9780071409353sA hands-on guidebook from Accenture for building a globally responsive, customer-driven enterprise...
NUTS AND BOLTS OF CRM
ISBN：9780070499645...
Building Data Mining Applications for CRM
ISBN：9780071344449How data mining delivers a powerful competitive advantage!~~Are you fully harnessing the power of i...
Building Data Mining Applications for CRM
Manufacturing Resource Planning (MRP II) with Introduction to ERP, SCM, and CRM
ISBN：9780071392303This reference explains how companies can maximize the money spent on their enterprise resource/mat...
Manufacturing Resource Planning MRP II with Introduction to ERP SCM and CRM
CRM at the Speed of Light
ISBN：9780072224160Get winning strategies for acquiring and retaining customers by leveraging the latest a...
CRM大客户关系管理教程VCD
ISBN：9787880157260...
mySAP CRM
ISBN：9781592290291Discover all of the most critical functionality, new enhancements, and best practices to maximize t...
Working with Microsoft Dynamics(TM) CRM 3.0
ISBN：9780735622593Get a practical, hands-on introduction to the fundamentals of adapting Microsoft CRM 3.0 to meet yo...
Working with Microsoft Dynamics TM CRM 3.0
Microsoft CRM 3 教程 Microsoft CRM 3 For Dummies
ISBN：9780471799450Manage sales, service, and marketing processes all together Find ou...
Microsoft CRM 3 教程 Microsoft CRM 3 For Dummies
A Practical Guide to CRM
ISBN：9781578201020In today's global economy the customer has more and better choices than ever before, bringing on on...
CRM行动手册
ISBN：9787111103493...
中国企业CRM实施
ISBN：9787115110695成功的客户关系管理（Customer Relationship Management,CRM）是企业获取竞争优势的来源之一。本书结合了中国企业的实际情况，从CRM管理层面和技术层面的实施、CRM项目...
CRM.32个关键点
ISBN：9787505388581...
ERP、CRM企业实施案例
ISBN：9787302073444ERP、CRM企业实施案例，ISBN：9787302073444，作者：张文编著 ...
Essentials of CRM
ISBN：9780471206033ESSENTIALS OF CRM Full of valuable tips, techniques, illustrative real-world examples, exhibits...
ERP/CRM/SCM/BI协同商务建设指南
ISBN：9787030126481《ERP\CRM\SCM\BI协同商务建设指南》内容简介：信息时代企业要生存、竞争与发展，必须尽快综合应用ERP（企业资源规划）、CRM（客户关系管理）、SCM（供应链管理）、BI（商业智能）新一代...
零风险CRM项目管理
ISBN：9787508413013...
支持CRM的数据仓库设计
ISBN：9787111145165本书主要介绍客户关系管理(CRM)环境中使用的数据仓库的设计和构建。书中介绍了数据仓库的概念，探讨了数据仓库的体系结构、逻辑模型、物理实现、工程管理等内容。并且描述了建造数据仓库的一些工具产品，介绍...
CRM理念、方法与整体解决方案
ISBN：9787302085492《CRM理念方法与整体解决方案》结合作者几年来在客户关系管理研究中所取得的成果，对CRM的起源、概念，CRM对中国文化的冲击，CRM与供应链管理、ERP、网络营销、电子商务、知识管理等企业应用系统之...
Special Edition Using Microsoft CRM
ISBN：9780789728821A sophisticated yet easy-to-use software program, Microsoft CRM handles the full range of Sales and...
Special Edition Using Microsoft CRM
CRM Segmentation and Clustering Using SAS Enterprise Miner
ISBN：9781590475089...
CRM Segmentation and Clustering Using SAS Enterprise Miner
Microsoft CRM for Dummies
ISBN：9780764516986The ideal introductory guide to Microsoft's much anticipated entry into the Customer Relationship M...
A Marketer's Guide to E-crm
ISBN：9780750665216...
Implementing CRM
ISBN：9780470065266Firms are continually seeking new ways to forge close relationships with their most valuable custom...
Why Crm Doesn't Work
ISBN：9781576601327...
Handbook of CRM
ISBN：9780750664370Customer Relationship Management is a holistic strategic approach to managing customer relationship...
Limit Cycles of Differential Equations (Advanced Courses in Mathematics - CRM Barcelona)
ISBN：9783764384098This textbook contains the lecture series originally delivered at the "Advanced Course on Limit Cyc...
Limit Cycles of Differential Equations Advanced Courses in Mathematics CRM Barcelona
CRM Project Management
ISBN：9780759363595Customer Relationship Management (CRM) product vendor professional services know some secrets. So d...
客户关系管理CRM
ISBN：9787308032278《客户关系管理(CRM)》从管理、技术和应用三个角度出发，全面介绍有关客户关系管理（CRM）的方方面面。全书共分为4篇，第1篇是概述篇，阐述了客户关系管理的产生背景及其在电子商务中所起的重要作用，并...
CRM实施宝典
ISBN：9787118036329在本书中，编者分别在理论、技术与实践三个方面对客户关系管理进行了全面的阐述。 在理论方面，本书论述了客户关系管理的理论来源和基础知识。主要论述的理论知识涉及营销的发展趋势、客户关系...
ASP开发CRM系统实例导航
ISBN：9787115129833...
多媒体呼叫中心构建与CRM策略
ISBN：9787115118653《多媒体呼叫中心构建与CRM策略》的主要内容是关于多媒体呼叫中心的建设与运营管理以及CRM战略的实施，共有7章，分别从以下几个方面进行论述：多媒体呼叫中心的价值与功能、多媒体呼叫中心的建立、基础系统...
Numerical Solutions of Partial Differential Equations (Advanced Courses in Mathematics - CRM Barcelona)
ISBN：9783764389390...
Numerical Solutions of Partial Differential Equations Advanced Courses in Mathematics CRM Barcelona
Microsoft Dynamics CRM 4 For Dummies
ISBN：9780470343258Customer relationship management, or CRM, is certainly a hot topic in business today. If you have a...
Microsoft Dynamics CRM 4 For Dummies
CRM In Real Time
ISBN：9780910965804“Vital real-time business advice for the customer-centric organization.” — Stan Davis, co-auth...
Programming Microsoft Dynamics? CRM 4.0
ISBN：9780735625945在线阅读本书 Announcing a fully revised second edition of this popular SELF-PACED TRAINING KIT...
Programming Microsoft Dynamics ? CRM 4.0
Working with Microsoft Dynamics(TM) CRM 4.0
ISBN：9780735623781在线阅读本书 Get a practical introduction to Microsoft Dynamics CRM now updated for Microsoft ...
Working with Microsoft Dynamics TM CRM 4.0
银行业CRM理论与实务
ISBN：9787121008740在巨资打造大规模、超豪华的客户服务中心系统之后，国内银行业面临的一个突出问题就是如何实现客户服务中心的有效运营管理。基于数年来为多家国内大型商业银行客户服务中心提供运营管理服务的经验，本书作者从银行...
CRM原理.设计.实践
ISBN：9787505383333这是一部全面系统地论述客户关系管理（CRM）的技术管理书籍。作者用提出问题、解决问题的写作手法，在准确定义CRM概念的基础上，对CRM应用系统的设计思想、设计平台、CRM实践的最佳方法、CRM软件项...
Siebel CRM 100 Success Secrets - 100 most asked questions on Siebel Customer Relationship Management Applications covering Oracle enterprise CRM, On Demand software and Business Intelligence
ISBN：9781921523205There has never been a Siebel Guide like this. 100 Success Secrets is not about the ins and outs of...
Siebel CRM 100 Success Secrets 100 most asked questions on Siebel Customer Relationship Management Applications covering Oracle enterprise CRM On Demand software and Business Intelligence
面向CRM的客户知识获取理论与方法研究
ISBN：9787811334166《面向CRM的客户知识获取理论与方法研究》共分八章，第一章从客户管理理论的发展趋势和客户角色的演进过程及管理重心的转移过程出发，分析了研究面向CRM的客户知识获取和运用的意义和价值；第二章探讨了企业...
SAP CRM WebClient Customizing and Development
ISBN：9781592292974...
SAP CRM WebClient Customizing and Development
Optimierung der SAP CRM Middleware
ISBN：9783898428460...
Optimierung der SAP CRM Middleware
SAP CRM Middleware Optimization Guide
ISBN：9781592291212...
SAP CRM Middleware Optimization Guide