Raving

ISBN：9780688123161

"Your customers are only satisfied because their expectations are so low and because no one else is...

ISBN：9780006530695

A straightforward and snappy guide to successful customer service from the author of the bestsellin...

ISBN：9780688123208

Your customers are only satisfied because their expectations are so low and because no one else is ...

ISBN：9781857548969

A group of poems from the core member of the Vienna Group and one of Europe's most intrepid avant-g...

ISBN：9780425159354

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ISBN：9780739309537

Told in the parable style of The One Minute Manager , RAVING FANS uses a brilliantly simple and ch...

ISBN：9780312621193

Meg’s expecting twins---any minute!---in this next hilarious entry in the award-winning, New York ...