Zapp! Empowerment in Health Care
Zapp! Empowerment in Health Care
ISBN: 9780449908853
出版社: Ballantine Books
出版年: 1993-6
页数: 309
定价: $ 16.95
装帧: Pap
内容简介
"Couldn't have come at a better time! The message is definitely on target. People who work with staff and volunteers in any profession would gain from reading, re-reading, and practicing the concepts in this book."
John Paul
Vice President, American Heart Association
William C. Byham's book, ZAPP! THE LIGHTNING OF EMPOWERMENT took the business world by storm. Now ZAPP! EMPOWERMENT IN HEALTH CARE is packed with step-by-step, hands-on information to help health-care providers revitalize medicine and help control costs by taking control of their jobs, improving existing processes, sharing decision-making, and more, as well as zeroing in on the special needs, rights, and responsibilities of patients.