冲突解决 Conflict Management
冲突解决 Conflict Management
ISBN: 9780731406517
出版年: 2006-12
页数: 122
定价: 198.00元
内容简介
Conflict Management is and easy-to-read and high-powered tool for understanding and managing conflict situations. Conflict can spiral out of control, but if you understand how the spiral works you may be able to prevent it from even beginning.
In this book you will find many options for managing conflict, including:
* planning;
* goal setting;
* compromise;
* mediation.
Expert communication Baden Eunson also takes an in-depth look at negotiation skills. He offers a visual and fresh approach to the world of strategies and tactics, negotiation styles, the importance of listening and questioning skills, the reasons why the location of negotiation can affect its outcome, and why the phrase 'win-win' is not a cliché but a technique for success.