经营过程管理与平衡计分卡

副标题: Using Processes as Strategic Drivers

ISBN: 9780470047460

出版社: John Wiley & Sons Inc

出版年: 2006-12

页数: 226

定价: 406.00元

装帧: HRD

内容简介

Business Process Management and the Balanced Scorecard shows managers how to optimally use the balanced scorecard to achieve and sustain strategic success even as the business environment changes. It exceptionally fills the gap between theory and application to facilitate the use of processes as a strategic weapon to deliver world-class performance.