Restaurant Basics

副标题: Why Guests Don't Come Back...and What You Can Do About It

ISBN: 9780471551744

出版社: John Wiley & Sons

出版年: 1991-12-01

页数: 240

定价: USD 70.00

装帧: Hardcover

内容简介

An easy-to-read, comprehensive, commonsense look at restaurant service from the guest's point of view. Helps teach the details of good service, develop meaningful middle management training and establish definitive operating guidelines that enhance service. Explores the particular process by which customers form their opinions of restaurant service. Provides a competitive advantage for restaurant operators.