Total Quality Control
Total Quality Control
ISBN: 9780070220034
作者: Armand V·Feigenbaum
出版社: McGraw-Hill
出版年: 2012-1
页数: 896
定价: $ 101.70
内容简介
Total Quality Control integrates an organization's quality development with existing business practices to produce quantifiable customer satisfaction. The heavily-revised fourth edition introduces new TQM methodologies and shows how to achieve productivity, market penetration, and thrive in a global economy. There is new emphasis on managing, operating, and on integrating the key areas of a company's quality value chain. This title talks about Six Sigma and its role in Total Quality Management, and ensuring customer satisfaction and retention.