LOYALTY RULES, HC
LOYALTY RULES, HC
ISBN: 9781578512058
作者: REICHHELD
出版社: HARVARD BUS. SC
出版年: 2001-09-01
页数: 213
定价: 233.8
装帧: HRD
内容简介
In this provocative yet practical book, Fred Reichheld argues that loyalty provides the acid test for leadership in today's volatile business environment, and that most leaders deserve failing grades.