GREAT CUSTOMER CONNECTIONS

¸±±êÌâ: Simple Psychological Techniques That Guarantee Exceptional Service

ISBN: 9780814473085

³ö°æÉç: AMACOM

³ö°æÄê: 2006-5-19

Ò³Êý: 256

¶¨¼Û: 200.0

×°Ö¡: Paperback

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Good customer service might seem like a matter of attitude, but with a little knowledge of basic behavioural psychology, any service rep or team can dramatically improve service quality. "Great Customer Connections" presents a step-by-step program that takes proven psychological principles and turns them into easy-to-apply practices - so each customer interaction becomes a peak experience.