Customer Satisfaction is Worthless, Customer Loyalty is Priceless
Customer Satisfaction is Worthless, Customer Loyalty is Priceless
副标题: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know
ISBN: 9781885167309
出版社: Bard Press
出版年: 1998-6-12
页数: 288
定价: USD 30.00
装帧: Hardcover
内容简介
Nationally syndicated columnist and sales trainer, Jeffrey Gitomer shows you how to convert "satisfied" customers into "loyal" customers.